IBM Hiring Technical Support Manager

Company         IBM
Website           www.ibm.com
Qualification     Any Graduate
Experience       0 - 2 yrs
Where              Gurgaon
Job Role          Technical Support Manager

Extra Qualification :  English fluent is better

Job Description:

•  Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
•  Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Skills Required :

• Ability to identify basic hardware parts and aware of basic hardware concepts.
•  User level familiarity with at least one e-mail client - Outlook, Notes etc. 
• Skilled in commercially standard software applications and major desktop operating systems. 
•  Awareness of basic networking concepts and technologies. 
•  Questioning skills /probing skills, as relevant to the issue and level of the caller. 
•  Fluency In Communications Skills (both spoken and written)/ soft skills.                                                                                                                                                                                               CLICK HERE TO MORE DETAILS & APPLY